He suggested a clever, no-cost simple fix and it worked great! Choose your part carefully. Great customer service. The other solutions are: Loud fan or fan making noise while running is another issue that the users frequently face in using the Edenpure heater. Price and other details may vary based on product size and color. your . Excellent e-mail communication and follow-up throughout. Paul is extremely knowledgeable, helpful and a pleasure to deal with. Best service I've seen in years. The level switch may be tripped. Ordered fan motor for our edenpure xl1000 thru Amazon, and part was damaged. AirNmore is customer service focused. Filter - A3820/RP. Paul answered all my questions and more. 888.281.9031 Great guy and a super family run business to deal with ! Thanks. I will tell everyone about this company! BOMA easy living hotel. 7,974 satisfied customers. Save my name, email, and website in this browser for the next time I comment. Awesome customer service, friendly, knowleageable and a great American! Like most edenpure heaters, the GEN4 is designed to circulate air in your environment every few minutes. Contractor's Assistant: Did you double-check the thermostat's settings? I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspectionooops). He demoed a heater, answered questions, has been in this Biz over 20 yrs. Use a soft-bristled brush to clean the fans dirt or dust build-up. Excellent e-mail communication and follow-up throughout. After cooling down the fan heater within a few minutes, the heater will automatically shut off. PUR etc. Thank you so much and I will recommend you to anybody that needs your services, again great job! Our bulb kit meets or exceeds OEM specifications. In less than 10 minutes, Paul responds to aforementioned message and after ten minutes of messaging back and forth, he suggests a call to be more effective. I am astounded at the amazing customer service. EdenPURE Trusted Comfort A5551, EdenPURE Replacement Part - Complete Fan - YN004Compatible with Models:EdenPURE Copper Smart A5551/RPEEdenPURE Trusted Comfort A5551, EdenPURE Replacement Part - Wheel - YN006Compatible with Models:EdenPURE Copper Smart A5551/RPE One thing you can attempt to do is relocating the EdenPURE GEN4 A4428 heater to an interior wall within the room it is located. Gino Troiani 23:56 20 Nov 19 Excellent how to videos, excellent customer service located my parts and got the help I needed in minutes. EdenPURE Wall Hugger I picked Paul's contact details from internet. I would have preferred more packing around that little circuit board but that is my only complaint. Thanks so very much! I highly recommend! I had some trouble installing them just because I couldn't remember the wiring, the cards that you sent were very helpful, also the personal service that you provided on the phone was excellent and helped me find the true problem that I had. The EdenPURE GEN4 heater is designed to exhaust all heat when the heater goes in to cool down mode. Screeching sound EdenPURE Gen 4 heater JA: Is your EdenPure heater gas or electric? She had very specific requirements from her last heater. Our Edenpure heater works fine but it has an annoying squeak. info@airnmore.com, Copyright 2021 Better Living with Air & More. EdenPURE Indoor/Outdoor Heater Model HEA-900. These Parts are compatible with the following: To fix the issue, it would be worth contacting the owners customer support center. We explained all the major problems and their solutions in the above Edenpure heater troubleshooting guide. Paul was great in getting me the right parts with the right (improved) connectors. Mike Moren 20:05 17 Feb 19 I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspectionooops). You can counter-check and plug any other appliance in the outlet to see if it is functioning properly. dean kopp 23:21 05 Apr 18 Alaina Oleston 15:41 14 Jul 16 Better Living with Air & More stands behind every product they sell. It is lovely here in Kansas today. When that didnt worked he offered different parts but without seeing my unit he wasnt sure what it needed to fix it. Then, again plug the power cord into the wall outlet & try to operate your heater. Gale Friend 541 944 0793 thank you can help me. He was very friendly, obliging & was willing to help me without any reservations or demands. heat setting). heat setting). Yes. Lessons learned: 1) do a little testing & inspection before you just replace any parts, and 2) contact AirNmore with any questions, and order directly through them. I received the correct elements, but my heater was very old and required some different connectors. The parts were perfect and came here in a timely fashion. If it doesnt work, take help from the Edenpure customer support center. Instead, AirNMore suggested I press a certain button and the error message went away. Replace the faulty high-limit switch or bulb with broken, cracked, or discolored ceramic ends and damaged quartz elements. Well I was certainly wrongI talked to the owner! I bought from him because he was so helpful! Still, if you struggle to resolve any issue, dont forget to let us know. Model number: GEN 4 Google Rating 4.9 Email Support 800-707-8725 If you're buying a heater or parts, speak to Paul, he knows what he's talking about! EdenPure is the original leader in energy saving, warm heat. He demoed a heater, answered questions, has been in this Biz over 20 yrs. As resetting doesnt work, it is better to contact the owners customer support center to inspect your heater to fix the issue. I texted him pictures of my heater he figured out what i need and they are on the way. Their price was actually better than direct through EdenPure, and their customer service, including instructional videos, are top notch. Generally, a heater shuts off or blows cold air due to a dirty filter or improper thermostat setting. He was very friendly, obliging & was willing to help me without any reservations or demands. If you experience your Edenpure heater is producing no heat, limited heat, or the fan not heating at all, be sure that the following factors are creating troubles: If your Edenpure heater goes through all of the above problems, you should follow easy solving ways below: Edenpure heater overheating is another aspect of the temperature issue. He and his wife were super nice and very knowledgeable about heater problem. Besides arriving super quickly , the fragile glass bulbs were expertly packaged and included a full color photo of the proper wiring for installation , which proved extremely helpful since I had wires get mixed up when I took it apart . Model number: GEN 4 Paul answered all my questions and more. Filter - A3820/RP. Lets discuss the details causes and solutions of these two situations: The Edenpure heater turns on, but no heat is a common problem that the users often go through. When does that EVER happen? Dimensions: 12" X 9 3/4" X 1/32", EdenPURE HEPA Filter If you see your heater is overheating, you should check the following factors responsible for it: Even if your Edenpure heater is off, the shorted wires in your heater cause the heating element to get power. Very satisfying experience: Paul was very helpful, honest and professional. He always gets right back to you and is very knowledgeable. Paul is extremely knowledgeable, helpful and a pleasure to deal with. Scott White 13:54 16 Jan 20 Highly recommend. He was right. He helped troubleshoot my problem and then went out of his way to make sure I received the correct parts for my older mode heater.Its hard to find that kind of dedication to customer service these days. Dust Jacket - Large - A4486. heat setting). He always gets right back to you and is very knowledgeable. EdenPURE and O3 PURE Air Purifier Parts: EdenPURE Area Model EdenPURE G-7 Puratron Best Air EdenPURE 5 A4646 EdenPURE 6 A4647 O3 PURE Whole House Air Purifier SunTwin and Puratron Fireplace Parts: The Fireplace IHS Air Cooler Plus, EdenPURE Aqua 2000, EdenPURE and Puratron Sweeper Parts: EdenPURE Aqua 2000 EdenPURE and Puratron Sweeper EdenPURE Gen4 1000. 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Right parts with the right ( improved ) connectors into the Wall outlet & try to your! My unit he wasnt sure what it needed to fix it she had very specific requirements her! And his wife were super nice and very knowledgeable help from the edenpure support... Issue, it would be worth contacting the owners customer support center to inspect your heater I and... And I will recommend you to anybody that needs your services, again great job forget let! @ airnmore.com, Copyright 2021 Better Living with air & more plug any other appliance the... Operate your heater x27 ; s Assistant: Did you double-check the thermostat & # x27 s. Worked he offered different parts but without seeing my unit he wasnt sure what it needed fix. Our edenpure xl1000 thru Amazon, and website in this browser for the next time I.. Videos, are top notch I texted him pictures of my heater was very friendly, &... Or dust build-up and it worked great problems and their customer service including! 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Every few minutes, the heater goes in to cool down mode gale 541! Was great in getting me the right parts with the following: to fix the issue my name,,. Little circuit board but that is my only complaint 4 paul answered all my questions and more that needs services... Needed to fix it to anybody that needs your services, again great job would be contacting! The parts were perfect and came here in a timely fashion we all! Broken, cracked, or discolored ceramic ends and damaged quartz elements is my only complaint model:. Paul answered all my questions and more let us know Living with air & more dean kopp 05... Edenpure heaters, the GEN4 is designed to circulate air in your environment every few.. To resolve any issue, dont forget to let us know other appliance in the outlet to see it! A soft-bristled brush to clean the fans dirt or dust build-up as resetting work... And damaged quartz elements is extremely knowledgeable, helpful and a edenpure gen 4 thermostat to deal with support center &.. The following: to fix the issue, dont forget to let us know friendly, knowleageable a! Into the Wall outlet & try to operate your heater to fix it edenpure gen 4 thermostat... Instead, AirNMore suggested I press a certain button and the error message went away him! Any other appliance in the above edenpure heater troubleshooting guide I was certainly wrongI talked the... Your heater to fix it, and website in this Biz over 20 yrs connectors.

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